Purchase Process

In our online store, the purchase process is completely transparent and thoroughly described. We have made sure that all necessary terms of sale are placed in an easily accessible location on the website so that you can review them before placing an order. These terms include:

• Order placement procedure
• Payment methods
• Delivery and return conditions

We have developed standard terms of sale that meet all the minimum requirements set by the legislation and have been approved by the Consumer Protection and Technical Surveillance Department. These terms comply with legal standards and protect your rights as a buyer.
A confirmation of receipt of the order will be immediately sent by our online store https://b2birondust.eu/ (an automated document confirming the order, invoice, or another document will be sent).
Our online store https://b2birondust.eu/ is committed to informing the consumer about the sale price and the unit price of the product. The sale price is the final price paid for each unit or quantity of the product.
All terms are easily accessible on our website https://b2birondust.eu/, and we are always ready to provide additional information if questions arise.
The total price of the product, including taxes, as well as any additional costs associated with delivery, shipping, transportation, or any other expenses, if borne by the consumer, are indicated on our website.

Product Returns:

The consumer bears the costs associated with returning the product only if the entrepreneur has informed them of this prior to the conclusion of the contract. If the entrepreneur did not provide this information in advance, the costs are borne by the entrepreneur.
If the consumer cancels the contract, the online seller is obliged to return the delivery cost paid at the time of order (if it was included in the order). If the consumer partially cancels the order, the delivery payment is refunded proportionally to the amount of returned goods.

Complaints and Feedback:

We always strive to provide quality products and services, but if you encounter any problems with your purchase, you have the full right to file a complaint.

How to file a complaint:

If an issue arises, contact us via email: info@irondust.eu or by phone: +372 5880 6001.
You can also send a written complaint to the following address: Tartu 50704, Jaama 179-2, Estonia.

Complaint Submission Deadlines:

A complaint must be filed within 14 days of receiving the product. We will try to resolve your issue as soon as possible.

Complaint Handling Procedure:

In your complaint, please include the order number, a description of the issue, and your contact details.
We will review the complaint and aim to provide a solution within 14 working days.
If the issue is not resolved at the store level, you have the right to contact the Consumer Protection Department for further resolution.
We value each of our customers and are ready to assist with any questions.

Packaging Regulations:

We strictly comply with all legislative requirements regarding packaging disposal. In accordance with current laws, we have joined a packaging recycling organization, which allows us to ensure proper disposal of plastic, cardboard, and other types of packaging.
We regularly submit reports on the weight of used packaging and pay the corresponding excise duty, confirming our commitment to environmental responsibility. This obligation not only ensures compliance with legal requirements but also allows us to actively contribute to environmental protection by supporting packaging recycling.
If you have any additional questions or need more information on this matter, feel free to contact us.