We understand how important it is to get answers before starting cooperation.

We work directly with manufacturers, allowing us to offer a wide product range, consistent stock availability, and products with the freshest possible expiration dates.

We value your time and typically respond to inquiries within the same business day. Further communication can be carried out via email, WhatsApp for quick messaging, or by phone.

At all stages of our cooperation, you will be in contact with a dedicated account manager who will provide all necessary information and order updates. Our managers speak Russian, English, and Polish fluently.

We understand how important savings, flexibility, and smart budget allocation are at the start, which is why we support our partners with favorable terms from day one of cooperation. The minimum order amount is €1,000 if the products are available in our warehouse. Larger orders or factory-direct orders are discussed individually.

Making an order with us is very simple:
Option 1:
Add products to your cart and submit the order. After that, you will receive wholesale prices for the selected products. This option is suitable if you want to compare products or explore them in more detail.
B2B store
Option 2:
Inform our manager about the brand you are interested in and receive a price list. Fill it in and send it to your account manager’s email address.
Email: sales@b2birondust.eu

Yes, we always conclude a contract with you in both your native language and English.

Yes, this is possible. In this case, we will offer you individual terms both in product pricing and delivery conditions. It will also provide added convenience, as a single supplier will be able to cover your entire product assortment range.

The product price depends on a number of factors, including the overall market conditions, the manufacturer’s pricing policy, as well as the cost of raw materials and logistics. All these factors together influence the final price formation.
For large orders, individual pricing is possible. Such terms are discussed separately in each specific case.

A discount may be available for large orders. Each such case is considered individually.

Yes, pallet orders usually result in more cost-effective delivery.

Shipment is carried out after the contract has been signed and payment has been received. After dispatch, you will receive a tracking number to monitor the shipment via the postal operator or logistics company, depending on the selected delivery method.

Both cash and bank transfer payment methods are available.

Yes, our accountants provide all necessary official accounting documents in accordance with EU standards. We issue an invoice, which serves as the main accounting document.

Payment is made in euros (EUR).

In the case of out-of-stock products or large orders requiring shipments from factories in the USA or Europe, delivery times may be up to 30 days.

Goods are shipped from our warehouses depending on the product type and availability. We use warehouse locations in Poland, Germany, Latvia, and Estonia.
In certain cases, for orders from the USA, products may be shipped directly from the manufacturer’s factory, with our coordination and full control of the delivery process.

A large number of B2B buyers operate on the website simultaneously, so warehouse stock levels may change quickly. After placing an order, we always perform a final stock verification in the warehouse. Product reservation is made after payment.
The website system displays the current available quantity of products and allows orders only within the actual stock level, with a possible small technical discrepancy.

Providing exact restock timelines is quite difficult; however, we aim to maintain continuous availability of all product items.
In any case, customers have access to a “Notify when available” feature. You can leave your email in the product page, and as soon as the product is back in stock, we will automatically notify you.

Unfortunately, it is not possible to reserve goods before payment. Product reservation is made after full payment of the order, stock verification, and subsequent written confirmation from the manager.

Yes, you can place an order and receive goods outside the European Union. In this case, all taxes, customs duties, and other mandatory charges are paid by you upon import into the destination country.
For export documentation and accounting purposes, we provide an export declaration, an invoice, and a packing list.

We primarily deliver to countries within the European Union. Shipments to other countries are also possible, provided that applicable customs and export regulations are complied with.
We do not operate or supply to the Russian Federation or to countries subject to relevant restrictions or sanctions regimes.

Yes, you can place a purchase as a private individual. In this case, VAT at a rate of 24% will be added to the product price.

Yes, you can place an order as a company. If you are located in an EU country and do not have a valid VAT number (VAT registration), the order will be processed at B2B prices, but VAT of 24% will be added.

No. If your company is VAT registered in another European Union country and has a valid VAT number, the products can be purchased with 0% VAT, provided that the conditions for an intra-Community supply of goods are met.
To process the order, you must provide a valid VAT number for your company. The goods must be transported from Estonia to another European Union country.

Yes, this is possible. In this case, the buyer has two options for structuring the transaction:
Option 1 — Purchase without VAT under a confirmed export arrangement:
If the buyer wants the order to be processed without VAT, the application of 0% VAT must be agreed with us before payment and before the goods are handed over.
At this stage, the buyer must provide all necessary information required for the correct arrangement of the export transaction, including information about the exporter, consignee, route, and intended method of export.
The export declaration must be issued in the name of the buyer or their authorized representative in such a way that, after the goods leave the European Union, we can obtain official confirmation that the specific goods purchased from us have actually been exported outside the EU.
After reviewing the information provided and approving the export arrangement, the order may be processed with 0% VAT, provided that all applicable conditions for the zero VAT rate are fulfilled.
Option 2 — Payment with VAT and subsequent VAT adjustment:
If, at the time the order is placed, there are insufficient grounds to apply 0% VAT or the export arrangement has not been agreed with us in advance, we may charge Estonian VAT on the invoice.
After the goods have actually been exported outside the European Union, the buyer must provide us with official documents confirming the export of the specific goods purchased from us.
After receiving and reviewing the supporting documents, we may consider adjusting the VAT and refunding the corresponding amount to the buyer in accordance with the applicable tax rules.
If the required documents are not provided, or the actual export of the goods outside the EU cannot be confirmed, VAT will not be refunded solely on the basis of the buyer's statement that the goods have been or will be exported.
The mere fact that the buyer is a company registered outside the EU, or states an intention to export the goods, is not sufficient grounds for supplying the goods without VAT.
In both options, the buyer is solely responsible for arranging the export, completing the necessary customs formalities, and complying with the requirements of the destination country.

Responsibility for export customs clearance lies with the buyer. We recommend engaging trusted customs brokers to ensure proper documentation and to facilitate smooth customs procedures.

Responsibility for the goods during delivery lies with the transport (logistics) company in accordance with the terms of carriage. We have contracts with each logistics partner that regulate transportation conditions, the parties’ responsibilities, and ensure optimal delivery rates and service quality.

Responsibility for the goods is transferred in accordance with the agreed delivery terms and at the moment the goods are handed over to the logistics company or the buyer. The specific conditions are defined in the order or contract.

The cost of delivery and cargo insurance depends on the terms of the specific order and the agreed logistics arrangement. These parameters are determined individually prior to shipment confirmation.

We carefully inspect the goods before shipment, so such cases are extremely rare. In some situations, products may be shipped as discounted (for example, due to minor packaging deformation), and this is always indicated in advance.
If you receive damaged goods, you are entitled to a return provided that the return conditions are met. A claim must be submitted within 14 calendar days from the date of receipt of the order.

A discounted product is an item with minor packaging damage, such as a dented container, which does not affect the quality or contents of the product. In such cases, a discount is applied and the item is sold at a reduced price. Information about the discount is always indicated in advance in the product listing or communicated by the sales manager during order processing.

Yes, we offer marketing support to our partners in various areas. Our marketing department is ready to provide professional assistance with the following tasks:

• Logo design for your company
• Creation of corporate letterheads
• Development of a corporate website under your brand
• Design of business cards for employees or your store
• Graphic design for social media and your website
• Marketing strategy for active brand promotion in your region
• IRON DUST franchise acquisition service (a retail sports nutrition network built from scratch)

The possibility of exclusive distribution is considered individually. In order to make a decision, we need to assess your market, business activity, and cooperation terms. This matter is discussed separately after an initial evaluation.

We are a product distributor and do not control, nor do we bear responsibility for, in which countries or regions the buyer resells the goods.
Responsibility for compliance with local legislation, sales regulations, and regional restrictions lies entirely with the end seller (the buyer). We recommend independently verifying the requirements of the target market before starting sales in the chosen country.

No, this situation does not constitute grounds for returning the goods. The buyer is solely responsible for checking in advance the sales conditions and restrictions in their region, including the presence of official distributors and local market requirements.
After purchase, responsibility for the further resale of the goods and compliance with sales regulations in the specific country lies entirely with the buyer.